Welcome to the Barbaratee FAQ. Here you can find answers to common questions about ordering, payment, shipping, delivery, tracking, returns, refunds, and replacements.
If you cannot find the information you need, please contact our customer support team using the details at the bottom of this page.
Orders
How do I place an order?
Browse the products available on Barbaratee, select your preferred product options where applicable, add the item to your cart, and proceed to checkout.
Before submitting your order, please review your products, shipping address, contact information, shipping method, and payment details carefully.
Can I change my order after placing it?
If you need to request a change, contact us as soon as possible at [email protected] or call +1 (203)-438-4822.
We will review your request, but changes cannot be guaranteed once an order has entered processing or has already shipped.
Can I change my shipping address?
If you entered an incorrect or incomplete shipping address, contact us as soon as possible.
We will attempt to assist when possible. However, we may not be able to modify the address after the order has been processed or transferred to the shipping carrier.
Customers should always verify their shipping information before completing checkout.
Can my order be canceled?
Please contact our customer support team as soon as possible if you want to request a cancellation.
Whether an order can be canceled depends on its processing status. An order that has already been processed or shipped may no longer be eligible for cancellation.
Payment
What payment methods do you accept?
Available payment methods are displayed during checkout. Depending on the options available for your transaction, these may include:
- PayPal
- Visa
- Mastercard
Please use a valid payment method that you are authorized to use.
When will I be charged?
Payment is processed as part of the checkout and order process according to the payment method and payment provider used for your transaction.
If you experience a payment issue, verify your payment information or contact the applicable payment provider.
Shipping
Where does Barbaratee ship?
Barbaratee currently ships within the United States.
How long does order processing take?
Orders are generally processed within 1–3 business days.
Business days are Monday through Friday, excluding applicable holidays.
What is your order cut-off time?
Our order cut-off time is 3:00 PM Eastern Standard Time (EST), Monday through Friday.
Orders submitted after the cut-off time may begin processing on the next business day.
What shipping methods are available?
Barbaratee offers the following shipping options:
| Shipping Method | Cost | Shipping Time | Estimated Total Time |
|---|---|---|---|
| Standard Shipping | $5.99 | 5–10 business days | 6–13 business days |
| Express Shipping | $19.99 | 2–5 business days | 3–8 business days |
The estimated total time includes our 1–3 business day processing period plus the applicable shipping transit time.
Delivery timeframes are estimates rather than guaranteed delivery dates.
Do you offer free shipping?
Yes. Qualifying orders of $80.00 or more are eligible for the applicable free shipping option displayed during checkout.
How can I track my order?
Once your order has shipped and tracking information becomes available, we will send the tracking details to the email address associated with your order.
It may take some time after shipment for the carrier’s tracking system to display the first update.
Why has my tracking information not updated?
Carrier tracking information may not update immediately after a package is shipped.
If tracking has not updated for an extended period or your package appears to be delayed, contact our customer support team with your order information so we can review the available details.
What happens if my package is delayed?
Delivery may occasionally take longer than estimated due to carrier operations, weather, holidays, address issues, or other circumstances outside our direct control.
Check your tracking information for the latest available carrier update. You may also contact us if you need assistance reviewing your order status.
What should I do if my order was not delivered?
If your order has not arrived within the expected timeframe, review the tracking information first.
If tracking shows the package as delivered but you cannot locate it, check your mailbox, delivery area, front desk or reception area where applicable, and with household members or neighbors who may have accepted it.
If you still cannot locate the package, contact us at [email protected] or +1 (203)-438-4822. We will review the available order and tracking information and assist with the appropriate next steps.
Returns
Does Barbaratee accept returns?
Yes. Barbaratee accepts eligible returns within 30 days from the date of delivery.
Our return policy applies to all product categories unless a specific return restriction is clearly stated on the applicable product page.
What condition must an item be in for a return?
For a standard return, the product should generally be:
- Unworn and unused.
- Unwashed.
- In its original condition.
- Free from customer-caused damage, stains, or alterations.
- Returned with original packaging, tags, and included accessories where applicable.
Different considerations apply when an item arrives damaged, defective, or incorrect.
How do I start a return?
You can begin an eligible return in either of these ways:
Email: [email protected]
Phone: +1 (203)-438-4822
Please provide your order information and the reason for the return.
How do I return my item?
Eligible returns are completed by mail.
After your eligible return request is reviewed, you will receive the applicable return instructions and a downloadable and printable return label.
Please follow the provided instructions when mailing your return.
Do I have to pay return shipping?
No. Eligible returns within the United States include free return shipping when you use the return label provided by Barbaratee.
Do you charge a restocking fee?
No. Barbaratee does not charge a restocking fee for eligible returns.
Refunds
How will I receive my refund?
Approved refunds are issued to the original payment method used for your purchase, such as PayPal, Visa, or Mastercard, as applicable.
How long does a refund take?
Approved refunds are processed within 5–7 business days after the returned item has been received and inspected.
After we process the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
Damaged, Defective, and Incorrect Items
What should I do if my item arrives damaged or defective?
Contact us with your order information and a description of the issue.
We may request photographs of the product or packaging when reasonably necessary to review the problem.
An eligible damaged or defective item may qualify for a replacement under our Refund and Returns Policy.
What if I receive the wrong item?
If the item you receive does not match your order, contact us at [email protected] or +1 (203)-438-4822.
Provide your order information and details about the item received. An eligible incorrect item can be replaced with the correct product, subject to availability and our applicable return terms.
Do you offer exchanges?
We provide replacements for eligible damaged, defective, or incorrect items.
Contact our customer support team to begin the process.
Privacy and Security
How does Barbaratee handle my personal information?
We use personal information for purposes such as processing orders, arranging delivery, providing customer support, maintaining website functionality, and other purposes described in our Privacy Policy.
Please review our Privacy Policy for more information about how personal information may be collected, used, shared, retained, and protected.
Does Barbaratee use cookies?
Our website may use cookies and similar technologies to support functions such as shopping carts, checkout, website security, preferences, and other features.
Depending on the technologies enabled on our website, cookies may also support analytics or marketing functions.
Please review our Cookie Policy for additional information.
Still Need Help?
If your question is not answered above, please contact our customer support team.
Barbaratee
Address: 25 Stonecrest Road, Ridgefield, Connecticut 06877, United States
Phone: +1 (203)-438-4822
Email: [email protected]
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
When contacting us about an existing purchase, please include your order information so we can assist you more efficiently.